Assistance

Filtec technical service extends from start-up of pelleting and other equipment assistance, to interventions for preventive maintenance, ordinary and extraordinary, and to planned maintenance.

Filtec in fact wish to offer their own customers a more and more economic management of the production system.

To be a leader Company means the respect of the excellent qualitative standards and constantly to assure the maximum of the performance, in terms of high productive capacity and consumption economy.

Multi-lingual help desk

The operators gather the information necessary to quickly identify the problem and restore normal system operations, quickly forwarding the call to the competent technical area, if necessary. A further guarantee for your Company.

Training

Training activities “on site” at customers’ are planned, to propose the right operators training so assuring the acquisition of the basic acknowledges for a rapid identification of possible problems and for the performance of maintenance activities on the bought equipment.

Maintenance contract

To guarantee the absence of malfunctioning and the declared performance levels, some parts of the Filtec machines require periodic intervention. The “Filtec Services” maintenance contracts are customizable and include a scheduled support formula

Spare parts area

Over 14,000 items to manage, plus 400,000 Euro of capital invested. The commitment to company management of all items allows minimized waiting times to receive the spares needed, the prompt replacement of the complete part, constant precision and reliability

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